Frequently Asked Questions
Everything you need to know about your Smith Optics gear and orders.
How do I determine which lens tint is best for my environment?
We offer a variety of ChromaPop™ lenses designed for specific light conditions. For bright sun, choose a lens with a lower Visible Light Transmission (VLT), while for overcast or low-light days, a higher VLT rating will provide better contrast and visibility.
What is the warranty policy on Smith eyewear and helmets?
Smith offers a limited lifetime warranty on all eyewear and a manufacturing defect warranty on helmets for up to two years from the date of purchase. This covers defects in materials and workmanship but does not cover normal wear and tear or scratches.
How long will it take for my order to ship?
Standard ground shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout if you need your gear sooner for an upcoming trip.
Can I return an item if it doesn't fit correctly?
Yes, we offer a 30-day return policy for items in new, unused condition with original packaging. Simply use our online return portal to generate a shipping label and receive a refund to your original payment method.
Are Smith goggles compatible with other helmet brands?
While Smith goggles are engineered for the ultimate integration with Smith helmets (AirEvac™ system), they are designed with a universal fit and adjustable silicone-backed straps to work effectively with most major helmet brands.
How should I clean and store my ChromaPop™ lenses?
Always use the included microfiber bag to clean your lenses. Avoid using paper towels or harsh chemicals. When not in use, store your eyewear in its protective case to prevent accidental scratching and exposure to extreme heat.